Refunds & Returns Policy
Because our products are made to order and/or supplied digitally, Tactical Gaming does not offer refunds for change-of-mind purchases, in accordance with Section 17 of the South African Consumer Protection Act (CPA). This does not affect your rights in cases of defective, damaged, or incorrectly supplied goods.
- No Change-of-Mind Returns
All sales are final. We do not accept returns, exchanges, or refunds for incorrect sizing, customer preference, or normal wear and tear. - Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us within 7 days of delivery with:
- Your order number
- Clear photos of the item
- A brief description of the issue
Approved claims may be resolved with a replacement or refund, depending on the circumstances.
- Non-Refundable Items
The following are non-refundable:
- Digital products or services
- Event entries or bookings
- Items damaged due to misuse
- Incorrect sizing selected by the customer
- Consumer Protection Act
This policy complies with the South African Consumer Protection Act (CPA). Where refunds are legally required, they will be handled in accordance with applicable law. - Contact
For all refund or return queries, please contact:
Email: mamba@tacticalgaming.co.za
Website: https://www.tacticalgaming.co.za